Returns + Exchanges

Returns + Exchanges

If you’re not satisfied with your purchase, we offer returns for store credit within 21 days of package delivery for all full-priced items. The store credit never expires and you’re sure to find the right piece for you

It is our store policy that refunds will only be offered in the case of manufacturing faults.

Before you apply for a return, please check that the items you wish to return meet the following requirements:

  • Merchandise must be returned within 21 days of package delivery.
  • Merchandise must be returned in their original unworn and unwashed state.
  • Any products marked as ‘Final Sale’ or ‘Sale’ cannot be returned.

If your return meets the above criteria, please email nikke@nikkehorrigan.com along with you purchase order

NIKKE HORRIGAN

PO BOX 5320

Brassall, QLD, 4305

Australia

Processing A Return

The customer is responsible for the cost of return shipping and the item’s arrival. We suggest that you hold onto proof of postage until your return is processed as NIKKE HORRIGAN is not responsible for returns lost by Australia Post.

If you paid for shipping at the time of your original order, you will not be credited the cost of shipping as part of your return

From the day returns are received at our warehouse, we aim to process them within 3 business days. However during busy period, such as around the holidays, there may be a minor delay. We apologise for any inconvenience this causes.

Exchanges

NIKKE HORRIGAN does not offer exchanges. However if you wish to order a different size, you can return your merchandise as soon as possible to avoid missing out on your desired size. We’ll issue you a store credit on all items eligible for returns. Once you have your store credit, you can use it to order an alternate size, or anything else on the website that catches your eye.

Store Credit

Once we receive your return, we will email you with the store credit code.

Your NIKKE HORRIGAN store credit can only be used at nikkehorrigan.com Unfortunately it cannot be transferred to cash, another person or another account.

Any purchase amounts that exceed the value of your store credit will require an additional method of payment for the remaining balance due. You will be prompted at checkout to select your preferred payment method to complete the order.

Using your store credit constitutes your agreement to our Terms.

Faulty Items

Our warehouse team will do their best to inspect every last product before shipping anything out to you. However if you unluckily come across a manufacturing fault, please contact nikke@nikkehorrigan.com as soon as possible with a photo of the fault so we can look into this for you. We will ask you to provide photographic evidence of the manufacturing fault. Refunds cannot be guaranteed without this.